Online Reputation Monitoring
Preserving and empowering your brand online.
Your Personal Reputation Advocate
Ever since sites like Yelp appeared on the scene, reviews have become a powerful resource for consumers to find the most reliable businesses around them. In fact, 92% of consumers read online reviews before making a purchasing decision, and 80% trust online reviews just as much as personal recommendations.
So how do you ensure your business can proactively and ethically provide positive experiences to current and new customers? We can help you monitor your online presence, respond professionally to unsolicited reviews and questions, and provide solutions to clients online through live chat, social media, and more.
Why Are Reviews Important?
There are two primary reasons why reviews are crucial for your business. One, it builds credibility. People who are searching for you and your competitors want assurance that they are calling the right people. A short but positive review can accomplish more than a website’s worth of marketing verbiage. The second reason it is important is because it is helps ranking. As Google results skew toward local businesses, a company’s rating will directly affect its ranking in the results. Companies that are reviewed by past customers are more likely to appear in the top 3 spots on the search engine results page, creating greater visibility.